Support requests can be made via our support portal direct to our National Helpdesk.
Support is provided in accordance with our Support Level Agreement. Status reports can be viewed by users to communicate progress of customer requests.
How the Support Portal Works
The following diagram illustrates how a customer can lodge a service request in the Information Outlook Portal.
- Initiate - A customer enters a service request into the Portal.
- Request - The Portal creates a case, enters the problem/issue/question, and then selects the priority i.e. 'Normal', 'High' or 'Critical'.
- Acknowledge - An automatic response is sent confirming that Information Outlook has received the case.